Due to the nature of the products, refunds will only be granted on products that are proven to be damaged or destroyed during shipping; however, if you need to return a product because of an error on our part, we will be very happy to provide a replacement.
For all other returns, a return request must be received within 10 days of the order date on your receipt/invoice. Please contact us for a return authorization. Also note that customers are responsible for return shipping costs and a 15% restocking fee applies only on original manufacturers sealed packaging. For all other items which are not sealed, these items will be deemed as non-resalable. If the returned item(s) upon receipt are deemed to be unusable or non-resalable; Naturally Flawless Beauty Supplies Inc. reserves the right to consider the return as a Lost Item Return and 75% of the order cost will be credited.
If prior shipping costs were paid by Naturally Flawless Beauty Supplies Inc., even if only part of the order is returned, the shipping cost of the items returned will be debited from your credit card.
To avoid exchanges and/or refunds, if you are unsure of your selection, please contact us at firstname.lastname@example.org and we will provide you with the information and guidance required to make your selection.